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Shipping
The mode of transportation can provide two options
| Shipping Options | Delivery Time | Price |
|---|---|---|
| Express Shipping | Delivery in 5 – 7 working days | $20.00 |
| USPS Shipping | Delivery in 10 – 12 working days | $0.00 |
* Make sure to indicate a valid phone number in the shipping address so that if you are not at home at the time of delivery, you can make a new appointment in agreement with the courier.
**In any case, we will not be able to provide you with a refund if we have not first obtained the purchased product back.
*** So before buying, please carefully choose the product and size, in order to avoid the possibility of having to return it.
Returns
About a return or exchange
If you are not satisfied with your product, you can return it to us for a refund within 14 days of receiving the product.
Returns & Exchanges
1. Please do not use major shipping companies such as DHL, EMS, or FedEx. Use the regular registered mail service to avoid entry problems.
2.Return and exchange within 14 days is responsible for the return freight, if more than 14 days is not suitable for return and exchange policy
3..If you need to return or replace the product, you need to ensure that the packaging of the product is intact and the existence of accessories (dust bags, tags, etc.)
How to Return an Item
If you need to return your order, you can contact us by email. Please send the product to the return address specified by customer service. The information you will be asked to provide when applying for a return includes:
(1) a description of the item you wish to return and the reason for the return (any quality issue return);
(2) Order number;
(3) Contact information. You may also be asked to provide a photograph of the item to be returned and documentation of any quality problems so that we can conduct a preliminary assessment of the condition of the item
How to Exchange an Item
If you need an exchange, you can contact us via email. Please send the product to the return address specified by customer service. The information you will be asked to provide includes:
(1) A description of the item you wish to exchange and the reason for the exchange (any quality problems or the wrong choice);
(2) Order number;
(3) Contact information. You may also be asked to provide a photo of the returned item and documentation of any quality issues so that we can conduct an initial assessment of the condition of the item
(4) We will send the new products after confirming the receipt of the replacement items, and the shipping time is 10-12 days